Thank you for your order placed with Pure Primal.
We value each and every customer and try our utmost to handle all orders as promptly and speedily as possible!

Track your order here

All orders paid for by 11.00 am daily will be dispatched the same day via door to door courier or counter to counter Post Office services. If an order/payment is received after 11:00 am, your order will be processed and dispatched the FOLLOWING DAY. If delivery falls over a weekend, it will only take place on the following Monday.


  • Major Cities and Towns

    Courier Rate – R99.00 (incl. VAT) charges for Courier Delivery to your front door which takes 2 – 3 working days.

  • Remote Areas

    Courier Rate – R129 (incl. VAT) charges for Courier Delivery OR we will have to makeuse of the snail mail Post Office option if Fastway does not cover your area with to-doordelivery services. Courier to remote areas might take up to 5 working days.

  • Post Office Deliveries

    If you need a Post Office delivery, please write us a note at check-out – we love hearing from you! Just mention you want us to pop your package in the snail mail and it should reach your local PO counter within 4-6 working days, nationwide. This will cost you R99 flat rate.

  • Warehouse pickup

    Free…Pasella! When placing your order online, select “warehouse collection” and proceed to check-out. You may then collect your goodies from us at the address provided.and packed your order.)

Please contact us for any further assistance 011 958 2934. Pure Primal office hours are Monday to Friday 08h00 to 14h00

Delayed Deliveries
Mother Nature sometimes throws a curveball – adverse weather might prolong the estimate delivery date. The same would apply with strikes, road closures and so forth. Please do give us a holler if the delivery is delayed and OR you cannot track your precious Pure Primal package on the Fastway track link above.

Collection
Please contact us at orders@pureprimal.co.za or 011 958 2934, if you prefer to collect from our warehouse in JHB. Collections ONLY with prior notice, after we received proof of EFT.

Our Address
Unit 8 Sundowner Stars
1484 Handicap Road
Cnr Hendrik Potgieter and Handicap Road
Ruimsig
JHB
1724